Here, at Foam2Home, we are more than happy to answer all of your questions, we have included some of the most Frequently Asked Questions below, but please email firstname.lastname@example.org if your question isn’t answered below.
How long will it take for my order to arrive?
Orders placed between Monday – Friday, before 11:30 AM are generally dispatched and delivered within 3-5 business days. For further information visit our Delivery page.
Do you deliver outside Ireland and the UK?
We can deliver to the Highlands and Islands (UK). Please contact us on email@example.com for further details.
Do you have a showroom that I can visit?
Unfortunately, since we are an E-Commerce business we do not have showroom.
Where are our products manufactured?
All our polyester products are manufactured in Ireland to the highest standards, using the best quality Irish produced polyester fibres.
Foam2Home convert foam from UK and Ireland leading producers of PU foam. All of our foam meets the highest manufacturing standards and meets all UK and Ireland fire safety regulations.
What is Stockinette?
Stockinette is often fitted to foam to help prevent wear to your cushion covers. Stockinette will allow you to fit your foam with greater ease. Stockinette is knitted, stretchy cotton mix fabric, that provides a barrier between foam and the underside of your fabric to help prevent wear and will considerably ease fitting. Stockinette can be fitted to any length of foam however it has a maximum stretched width of 100cm.
What is Dacron/Polyester wrap?
Dacron is a spun polyester fibre. In sheet form it is added to your foam order to provide extra body to a cushion. We will add stockinette free of charge to orders requiring Dacron as this will help prevent the Dacron catching of the cushion zip during fitting.
How much Dacron should I use?
We offer two weights of Dacron, 6oz and 12oz, which are available to add to your order when entering sizes. The general rule of thumb is that in our experience, measure the border width of your cover (assuming a box style cushion), match the thickness for the foam to the boarder of the cover, then add 12oz Dacron. This will provide you with a well fitted cushion cover.
Do you recycle?
Yes, we aim to be as sustainable as we possibly can. All of our off cut foam and polyester is recycled or repurposed.
How do I order Foam Cut-to-Size?
You can order here or follow our how to guide here.
Can you explain what Cut-to-Size foam is?
This is foam that is cut to the customer’s individual requirements. It will be guaranteed to be square cut and have clean edges.
How do I measure my cushions?
If possible it is always best to measure sizes from your existing covers, measuring old foam is not always accurate as foam can become misshaped over time. Measure your covers from corner to corner, along the seams, pulling the cover taught to ensure you get a good fit. It is always best to measure both front and back of each cover as some cushions can vary in width front to back. Again when measuring the depth of a cushion, it should be done seam to seam. If you have a piped edge cover, measure between the piping. You should order foam to the size of the cover boarder width and then add Dacron and stockinette to get the best fit for your cushion. You should never measure across the middle of a cushion as it may have a domed top which will affect your overall measurements. Please select the appropriate product shape from our list and enter your dimensions as per the measuring process above.
Where do I send my foam custom template to?
We recommend you upload your template during the order process.
Alternatively, please email your template to firstname.lastname@example.org or post to the following address:
What is the smallest size of foam that you can cut?
The smallest thickness of a piece of foam that we can cut is around 7mm.
Why does my foam vary in colour?
It is normal for foam to have a slight variance in colour, it is just part of the manufacturing process. This will have no effect on the quality of the product.
Why does my foam smell?
All foam may have a “new foam” smell, however everyone’s sense of smell differs.
This smell will disspate after a short period airing the foam out.
Can I collect my order?
Unfortunately as we are an E-Commerce business we only offer a delivery service.
Can I place my order over the phone?
Unfortunately not, all orders must be placed through our website.
I ordered incorrectly, what should I do?
Please contact email@example.com and a member of our team will assist you.
Can I change my delivery address?
Yes, as long as your order has not been processed. Please contact firstname.lastname@example.org and a member of our team will assist you.
Can I change/edit my order?
Please contact email@example.com for further assistance.
Do I need to have an account to place an order?
No you do not, you can order online through our website without an account.
How is my mattress from the Mattress2Home range shipped?
At the final step of production your new Mattress2Home mattress is rolled and vacuum packed ready to be shipped to you by our courier, DPD.
We ship throughout Ireland directly to your door.
Is my mattress fire retardant? (Mattress2Home range)
Yes, your mattress meets all fire retardant laws.
What sizes are available in the Mattress2Home range?
Sizes available are : Single, Small Double, Double, King and Superking.
How deep is the mattress? (Mattress2Home range)
All mattresses are 27cm deep.
How firm is the mattresses? (Mattress2Home range)
Our Mattress2Home range are a medium feel, soft and luxurious.
Is the Mattress2Home range suitable for everyone?
Yes, almost everyone, as due to the medium feel of each mattress, it provides the right amount of firmness to keep the hips and shoulders lifted and cushioned.
How long can I leave my mattress from your Mattress2Home range rolled up for?
All our Mattress2Home range arrive straight to your door rolled up and you can leave it rolled for up to 6 months.
Do I need to flip and ventilate my mattress? (Mattress2Home range)
Yes, you should always rotate your mattress regularly from top to bottom as well as turning it regularly.
We would also suggest to air the mattress for a couple of hours once you open it.
How long does it take for the mattress to fully expand? (Mattress2Home range)
Your new mattress will be ready to sleep on within 1 hour of opening but please note that it may take up to 48hours for all wrinkles to fully disappear.
Do I need a mattress topper for my new mattress from the Mattress2Home range?
With our Mattress2Home range we have ensured it is a luxurious and comfortable mattress so there is no need for a mattress topper.
How do I unpack my mattress? (Mattress2Home range)
To unpack your new mattress it is really easy, just take off the packaging, unroll it and put it on your bed.